Terms and Conditions
Last Updated: 28 June 2025
1. Introduction
1.1 These Terms and Conditions (“Terms”) govern your use of the Westace website, located at westace-uk.net (“Website”, “we”, “us”, or “our”).
1.2 By registering an account, logging in, or using any services on the Website, you confirm that you have read, understood, and agreed to be bound by these Terms, our Privacy Policy, Responsible Gambling Policy, and any other relevant policies published on the Website.
1.3 If you do not agree to these Terms, please do not use or access the Website or its services.
2. Definitions
- Player / User / You: Any individual who accesses, registers, or uses the Website.
- Account: A personal profile registered on the Website.
- Games: All casino games, live dealer games, and other gambling products offered on the Website.
- Operator: The company licensed and authorised to operate the Website in the United Kingdom.
- Bonus: Any promotional offers including free spins, bonus funds, or other incentives.
3. Eligibility and Legal Compliance
3.1 You must be at least 18 years old or of legal gambling age in your jurisdiction, whichever is higher, to register and use the Website.
3.2 It is your sole responsibility to ensure that gambling online is legal in your jurisdiction and that you comply with all applicable laws.
3.3 Employees of the Operator, its affiliates, subsidiaries, and their immediate family members are prohibited from opening accounts or participating in any Games.
4. Account Registration and Security
4.1 Only one Account per person, household, device, or IP address is permitted.
4.2 During registration, you must provide accurate, complete, and up-to-date personal information, including your full name, date of birth, address, email, and payment details.
4.3 You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted through your Account.
4.4 We reserve the right to request identification and verification documents (e.g., passport, utility bill, payment confirmation) at any time to comply with regulatory requirements and prevent fraud.
4.5 Accounts found to contain false or misleading information may be suspended or closed, and any associated winnings may be forfeited.
5. Deposits and Withdrawals
5.1 Deposits must be made using payment methods registered in your name. Third-party payments are not permitted.
5.2 Minimum and maximum deposit and withdrawal limits apply; please refer to the Banking section on the Website for current limits.
5.3 We do not charge fees on deposits or withdrawals; however, your payment provider may apply charges.
5.4 Withdrawals will generally be processed using the same method as the deposit, where possible.
5.5 Withdrawal requests may be subject to verification checks, including identity confirmation, before processing.
5.6 We endeavour to process withdrawals promptly; however, we are not responsible for delays caused by third-party financial institutions.
6. Account Inactivity and Dormancy
6.1 Accounts that have no login or transactional activity for six (6) consecutive months will be classified as inactive.
6.2 Inactive Accounts may incur a monthly administrative fee, deducted from any remaining balance, after prior notification.
6.3 Accounts with zero balance may be closed after prolonged inactivity.
6.4 Inactive or dormant Accounts can be reactivated by contacting Customer Support.
7. Responsible Gambling
7.1 Westace is committed to promoting responsible gambling and offers tools such as deposit limits, loss limits, session time limits, and self-exclusion options.
7.2 If you believe you have a gambling problem, we encourage you to utilise these tools or contact our support team for assistance.
7.3 Additional information and external support resources are available on our Responsible Gambling page and through the UK Gambling Commission’s website.
8. Prohibited Conduct
8.1 You agree not to engage in any fraudulent, dishonest, or unlawful behaviour, including but not limited to:
- Using bots, scripts, or automated software;
- Manipulating Games or outcomes;
- Operating multiple accounts;
- Bypassing geographical restrictions via VPNs or proxies;
- Sharing your Account with others or allowing third parties to gamble on your behalf.
8.2 We reserve the right to suspend or close Accounts and withhold winnings if such behaviour is detected or suspected.
9. Bonuses and Promotions
9.1 All bonuses and promotional offers are subject to separate terms and wagering requirements, available on the Promotions page.
9.2 Abuse of bonuses, including multi-accounting or collusion, is strictly prohibited and may result in forfeiture of bonuses and winnings.
9.3 Bonuses may have expiry dates and game restrictions; please review the specific terms before participation.
10. Game Fairness and Integrity
10.1 All Games on the Website are provided by certified software suppliers and use Random Number Generators (RNGs) to ensure fairness.
10.2 We reserve the right to void bets or winnings resulting from technical malfunctions, software errors, or breaches of these Terms.
11. Liability
11.1 Westace accepts no liability for any loss or damage arising from your use of the Website, including technical failures, interruptions, or delays.
11.2 You accept all risks associated with online gambling, and our total liability is limited to the amount of your most recent deposit.
11.3 We are not responsible for the content or security of external websites linked from our platform.
12. Privacy and Data Protection
12.1 Your personal data is collected, processed, and stored in accordance with our Privacy Policy and applicable UK data protection laws.
12.2 We implement industry-standard security measures to safeguard your information.
12.3 For full details, please read our Privacy Policy available on the Website.
13. Intellectual Property
13.1 All content, trademarks, logos, graphics, and software on the Website are owned or licensed by Westace or its partners.
13.2 You may not reproduce, distribute, or modify any content without prior written consent.
14. Complaints and Dispute Resolution
14.1 If you have a complaint, please contact our Customer Support team who will investigate and attempt to resolve the issue promptly and fairly.
14.2 If you remain dissatisfied, you may escalate your complaint to an independent Alternative Dispute Resolution (ADR) provider or the UK Gambling Commission.
14.3 All complaints must be submitted in writing via email or the Website’s contact form.
15. Changes to Terms
15.1 We reserve the right to amend these Terms at any time.
15.2 Material changes will be communicated via email or prominent notice on the Website.
15.3 Continued use of the Website after changes constitutes acceptance of the updated Terms.
15.4 It is your responsibility to review these Terms regularly.
16. Governing Law and Jurisdiction
16.1 These Terms are governed by the laws of England and Wales.
16.2 Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.
17. Contact Information
For questions or support related to these Terms, please contact us at:
- Email: [email protected]
- Live Chat: Available on the Website during business hours
By registering and using Westace, you confirm that you have read, understood, and agree to these Terms and Conditions.
For more information on responsible gambling, please visit the UK Gambling Commission and BeGambleAware.
