Privacy Policy

Welcome to Westace UK’s Privacy Policy. This document explains how Westace (“we,” “us,” or “our”), operating at westace-uk.net, collects, processes, stores, and protects your personal information when you use our online casino services. By accessing or using our website and services, you consent to the practices described below. If you do not agree with any part of this policy, please do not use our services.

1. Data Controller

Westace UK, registered and operating in the United Kingdom, is the data controller responsible for your personal data. For any privacy-related enquiries or to exercise your rights, please contact our Data Protection Officer at [email protected].

2. Personal Data We Collect

To provide you with our services, we collect and process a range of personal data, including but not limited to:

Full name
Email address
IP address
Telephone number
Postal address
Date of birth and gender
Device and browser information
Usage data such as login times, session duration, and site interactions
Account details and profile settings
Payment and transaction records
Any information you provide through customer support or communication channels
Special category data you voluntarily submit, such as health or ethnicity, where applicable
Identity documents for Know Your Customer (KYC), Anti-Money Laundering (AML), and responsible gambling checks
Data from third-party sources to assist with fraud prevention and responsible gambling measures

3. How We Use Your Personal Data

Your personal data is used strictly for the following purposes:

Creating, managing, and securing your account
Verifying your identity and legal age to comply with UK Gambling Commission regulations
Processing deposits, withdrawals, and other financial transactions
Fulfilling legal and regulatory obligations, including AML and responsible gambling requirements
Communicating important updates about your account, system maintenance, or service changes
Running promotions, bonuses, competitions, and loyalty programmes
Delivering personalised content, offers, and marketing communications with your consent
Improving our website, services, and customer experience through analysis and feedback
Detecting, preventing, and investigating fraudulent or illegal activities
Complying with tax and audit requirements

4. Legal Basis for Processing

Westace processes your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Gambling Act 2005. The lawful bases for processing include:

Performance of a contract (e.g., providing gaming services)
Compliance with legal obligations (e.g., age verification, AML)
Your explicit consent (e.g., marketing communications)
Our legitimate interests (e.g., fraud prevention, service improvement), balanced against your rights and freedoms

5. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes described or as required by law. Generally, data is kept for up to five years after your account is closed or inactive. Certain data, such as self-exclusion records or unresolved dispute information, may be retained for longer periods to comply with regulatory requirements.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, including:

Essential cookies for website functionality and security
Preference cookies to remember your language, currency, and settings
Analytical cookies to understand site usage and improve performance
Marketing cookies to deliver relevant advertising content

You can manage or disable cookies through your browser settings; however, some cookies are necessary and cannot be turned off without affecting the website’s functionality.

7. Sharing Your Personal Data

We may share your personal information with:

Service providers such as payment processors, software vendors, and hosting companies
Regulatory bodies including the UK Gambling Commission and law enforcement agencies, when required
Fraud prevention and identity verification agencies
Our corporate group companies for operational and administrative purposes
Third parties with your explicit consent

Where data is transferred outside the UK or European Economic Area (EEA), we ensure adequate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner’s Office.

8. How We Protect Your Data

Westace employs robust technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encryption, firewalls, secure servers, access controls, and regular security audits.

9. Your Rights

Under UK data protection law, you have the following rights regarding your personal data:

The right to be informed about how your data is used
The right to access your personal data
The right to correct inaccurate or incomplete data
The right to request deletion of your data in certain circumstances
The right to restrict or object to processing
The right to data portability
The right to withdraw consent at any time without affecting prior lawful processing
The right to object to automated decisions, including profiling, that significantly affect you

To exercise any of these rights, please contact us at [email protected]. We may ask for proof of identity to protect your privacy and security.

10. Marketing Communications

We will only send you marketing materials if you have given your explicit consent. You can opt out or change your preferences at any time via your account settings or by using the unsubscribe link in our emails or messages.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updated version will be posted on this page with a revised “Last updated” date. Continued use of our services after changes signifies your acceptance of the updated policy.

12. Raising Concerns

If you have any concerns or complaints about how we handle your personal data, please contact us at [email protected]. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) via their website at https://ico.org.uk.

13. Responsible Gambling

Westace is committed to promoting responsible gambling. We use your data to identify and support players who may be at risk of gambling harm. For more information and support, please visit the GamCare website.

Last updated: 30.06.2025